Key Responsibilities

- Oversee the full order journey: first mile (manufacturing unit to warehouse),

warehousing and inventory, and last mile delivery.

- Manage quick commerce and e-commerce marketplace operations, including

platform onboarding, stock availability, order fulfilment and SLA compliance.

- Manage logistics partners and courier aggregators: performance reviews, rate

negotiation, escalations and issue resolution.

- Track and improve key metrics such as on-time delivery, order fill rate, RTO/returns,

damage and loss, and cost per order.

- Plan inventory with Marketing and Revenue teams so stock is ready for sales

campaigns and festive peaks.

- Coordinate with Customer Support to resolve delivery complaints quickly and fix their

root causes.





- Lead and coach Senior Executives on the team; set targets and review performance.

- Prepare weekly and monthly operations dashboards for the Manager and leadership.

- Build and document SOPs for each stage of the supply chain.

Requirements

- Graduate in any discipline; MBA or PGDM in Operations or Supply Chain preferred.

- Hands-on experience with marketplaces, quick commerce platforms or D2C

operations.

- Robust in Excel/Google Sheets and data reporting; comfortable with WMS/OMS

tools.

- Good vendor negotiation and problem-solving skills.

- Clear communication and the ability to work across teams.

📌 Assistant Manager- Operations & Logistics (Gurugram)
🏢 Phitku Namastu Enterprise
📍 Gurugram