: Retail Sales Officer

Company Name: Noble Steel (Sangam Steel)

Job Title: Retail Sales Officer

Department: Sales

Job Location: Kozhikode, Salem, Kochi, Namakkal, tuticorin, Chennai, Chengalapattu

Employment Type: Full-Time

Reporting To: HOD

Website: https://www.noblesteels.com/

Job Summary

Sangam Steel is looking for a motivated and customer-oriented Retail Sales Executive to manage retail sales, assist customers, promote steel products, and achieve sales targets. The ideal candidate should have good communication and negotiation skills, a customer-focused approach, and the ability to develop strong relationships with customers, contractors, fabricators, and dealers.

Key Responsibilities

- Attend to walk-in customers and understand their steel product requirements.
- Explain product specifications, quality, pricing, sizes, and availability.
- Generate sales leads and convert enquiries into confirmed orders.
- Prepare quotations, sales orders, invoices, and other sales documents.
- Achieve daily, weekly, and monthly sales targets.
- Maintain strong relationships with existing customers and develop new customers.
- Coordinate with the store, warehouse, and dispatch teams to ensure timely delivery.
- Monitor stock availability and communicate inventory requirements to the concerned team.
- Handle customer queries, complaints, and after-sales service.
- Follow up on pending quotations, customer orders, and outstanding payments.
- Maintain accurate sales records and prepare daily sales reports.
- Ensure proper product display, store cleanliness, and adherence to company policies.
- Keep track of local market trends, competitor pricing, and customer preferences.

Required Qualifications




- Minimum graduate degree in any discipline is preferred.
- 13 years of experience in retail sales, preferably in steel, hardware, building materials, or construction-related products.
- Knowledge of steel products such as TMT bars, MS angles, channels, flats, pipes, sheets, and other steel items is an advantage.
- Basic computer knowledge, including MS Excel and billing or inventory software.
- Good communication, customer service, and negotiation skills.
- Ability to work with sales targets and manage multiple customer enquiries.

Key Skills
- Retail Sales and Customer Handling
- Product Knowledge and Sales Pitching
- Lead Generation and Follow-up
- Negotiation and Order Closing
- Billing and Documentation
- Inventory Coordination
- Relationship Management
- Target Achievement

Key Performance Indicators (KPIs)
- Achievement of monthly sales targets.
- Number of new customers acquired.
- Conversion rate of customer enquiries into orders.
- Repeat business and customer satisfaction.
- Timely follow-up on quotations and pending orders.
- Accuracy of sales documentation and billing.
- Collection of outstanding payments, wherever applicable.

Compensation and Benefits
- Salary: As per industry standards and candidate experience.
- Incentives based on sales performance, as per company policy.
- Training and growth opportunities opportunities.
- Other benefits as per company policy.

Preferred Candidate Profile The ideal candidate should be energetic, trustworthy, proactive, and commercially oriented, with a strong interest in retail sales. Experience in steel trading, hardware, construction materials, or a building materials showroom will be an added advantage.

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