Roles and Responsibilities :

- Manage after-sales service operations in the assigned area, ensuring timely resolution of customer complaints and issues.

- Oversee a team of service engineers, providing guidance on technical knowledge, problem-solving, and communication skills.

- Develop and implement effective strategies to improve customer satisfaction ratings through proactive communication, issue escalation management, and process improvements.

- Collaborate with other departments (e.g., sales, marketing) to identify opportunities for upselling/cross-selling services.

Job Requirements :

- 12-18 years of experience in after-sales service or related field (area customer care manager/state head).

- Proven track record in managing teams responsible for after-sales service operations.

- Solid understanding of industrial equipment/machinery industry trends and regulations.

- Excellent leadership skills with ability to motivate teams towards achieving targets.

📌 Area Service Manager (Jaipur)
🏢 Paradigm Ventures
📍 Jaipur