Location: Hyderabad - Koti, Sultan Bazar (Work From Office)

Experience: 1 - 2 Years

Gender: Male / Female - Any

Immediate joiner preferred.

Job Title: L1 Application Support - Finacle CBS / LOS / GBM

Roles and Responsibilities

- Provide application support to customers through phone calls, emails, or chats.
- Troubleshoot issues related to Finacle core banking solutions and resolve them efficiently.
- Develop robust relationships with clients by understanding their needs and providing timely resolutions.
- Collaborate with internal teams to identify root causes of errors and implement fixes.
- Ensure accurate documentation of customer interactions, including issue tickets and knowledge base updates.

Desired Candidate Profile





- 1-2 years of experience in application support or a similar role.
- Strong understanding of Finacle core banking solutions (Finacle CRM) and its applications in the banking industry.
- Excellent communication skills for effective interaction with customers over phone/email/chat channels.
- Ability to work independently as well as part of a team environment, prioritizing tasks effectively under tight deadlines.
- Benefits:PF (Provident Fund), ESIC, Paid Leaves, Banking Holidays Off, On-time Salary, Growth in BFSI Banking Tech Domain

📌 Application Support Executive (Hyderabad)
🏢 Aadhyaai
📍 Hyderabad