The Loss Mitigation Intake Specialist reviews and evaluates the loss mitigation financial packages received by borrowers and authorized third parties. They ensure timely compliance with CFPB regulation by managing a portfolio of loans.
External Interfaces
- Vendors
Internal Interfaces
- PES India Management Team
- Support (HR, IT, Administration, Facilities &
- Finance)
- Other relevant teams of the organization
Job Requirements
Education
- Any Bachelor's Degree
Relevant Experience
- Two to four years related experience and/or training required.
- Loan servicing/origination knowledge
Technical Know-how / Tools Used
- Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
- Previous experience with MSP, Black Knight/LPS and Fiserv preferred.
Behavioural Skills
- Adaptability - Adapts to changes in the work setting. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
- Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
- Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
- Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
- Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
- Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Roles &
- Responsibilities
Operational Excellence
- Determines who is requesting a modification, what type of financial documents are required, and understands mortgage loan documents.
- Updates and maintains a portfolio of loans to ensure CFPB timeline compliance is in accordance with Selene and private label requirements.
- Reviews and uploads the standard financial documents required to underwrite a file.
- Works closely with all levels of internal personnel throughout the loan modification intake process.
- Escalates facially completed financial package for underwriting review.
- Updates multiple screens in Selene s system of record.
Stakeholder Management
- Liaise with the operations team, vendor management team, and auditors to resolve any exception, as and when required
- Communicate with US team members and local leaders to resolve issues and maintain a smooth flow of processes
Governance &
- Compliance
- Establish proper records, approvals, documentation, and audit trails for all transactions
- Ensure adherence to the implementation of effective governance, compliance, and risk management frameworks
- Manage issues to mitigate impact and risk by early detection of risk items & active team involvement
Key Result Areas
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