Technical Support Executive – International Voice Process

Night Shift (with pickup and drop facility )

Job Summary

We are looking for a Technical Support Executive to provide technical assistance to customers based in the United States through an inbound voice process. The ideal candidate should have strong communication skills, troubleshooting ability, and a customer-focused approach.

Roles & Responsibilities

* Provide technical support to US-based customers through inbound calls.

- Understand, diagnose, and troubleshoot customer issues related to products or services.
- Resolve technical queries over the phone wherever possible.
- Perform basic troubleshooting and guide customers through appropriate resolution steps.
- Create or advise customers to raise a support ticket when the issue cannot be resolved during the call.
- Schedule and coordinate technician visits whenever onsite technical support is required.
- Accurately document customer interactions, issues, troubleshooting steps, and resolutions in the system.
- Follow defined SOPs, service procedures, quality standards, and escalation processes.
- Ensure timely resolution and appropriate escalation of unresolved issues.




- Maintain a high level of customer satisfaction and first-call resolution.
- Meet assigned quality, productivity, and resolution targets.

Requirements

* Graduate / Undergraduate as per company eligibility criteria.
- Excellent English communication skills, both verbal and written.
- Prior experience in Technical Support / Customer Support / International Voice Process will be preferred.
- Basic knowledge of troubleshooting technical products/services.
- Valuable problem-solving and analytical skills.
- Comfortable handling US customers and inbound calls.
- Ability to work in night/rotational shifts.
- Good typing and computer skills.
- Customer-service-oriented attitude with good listening skills.

Salary Details

* CTC: ₹20,100

- Transport Deduction: ₹1,600
- ESIC & Professional Tax: ₹350
- Salary after deductions: ₹18,150
- Night Shift Allowance: ₹4,000
- Approx. In-hand with NSA: ₹22,000

eClerx Interview Incentive: Up to ₹7,000 (performance-based)*

Client Incentive: (Performance-based)*

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits

- Paid sick time
- Paid time off

Work Location: In person

📌 Analyst (Airoli)
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📍 Airoli