Role: Agentforce Developer (FAQ AI Agent, Chat First)
Experience : 8+ Years
Location: Hyderabad/Chennai/Bangalore
No. of Openings: 1
Shift timings: 2pm to 11pm
Duration: 0-6months
: Agentforce Developer (FAQ AI Agent, Chat First)
Role Summary
Build and deploy an Agentforce AI agent that answers customer FAQs from RadNet website and internal content, deflects routine chat contacts, and hands off to a live agent when needed. The role will also support future Agentforce IVA (voice) initiatives as they are prioritized.
Business Goals
- Lower cost per contact by resolving routine questions without a live agent
- Increase chat containment with answers grounded in RadNet content
- Deliver fast, consistent, 24/7 service with smooth human escalation
Agentforce Data Library, Data 360 unstructured data ingestion, RAG
- AI engineering: Document processing, prompt engineering, agent testing and tuning
- Salesforce platform: Messaging / Enhanced Chat, Flow, Apex, Omni-Channel escalation
Functional Skills
- Translating FAQ and support use cases into agent topics, actions, and guardrails
- Defining and measuring success: deflection, containment, and CX quality
- Designing escalation paths and handoffs to live agents
- Working with content owners on source quality and freshness
- Healthcare compliance awareness (privacy, PHI handling, protected responses)