Position Summary:

The Accounts Receivable Analyst will be part of a versatile team responsible for Overseeing the entire financial operations process or The customer set-up, invoice creation and cash application for ACAs clients as well as project reviews and reconciliations related to projects or client accounts.

Job Duties:

Depending on the specific needs of the Accounts Receivables team, the Accounts Analyst will be responsible for one of the areas of focus below:

Financial Operations

- Process monthly billing in accordance with ACAs client contracts, and general workflow procedures, ensuring adherence to controls and workflow procedures
- Ensure billing is performed in compliance with client contracts, identify and resolve discrepancies, and work with senior management to resolve billing disputes in a timely manner
- Manage follow-up billing to ensure collections on a systematic basis, identify problem accounts, and work with senior management to produce swift resolutions
- Review customer accounts on a periodic basis including performance of customer reconciliations
- Respond to daily revenue-related inquiries from various stakeholders. Provide accurate and timely information to support business decisions.
- Assist with financial operations related to acquisitions. Ensure seamless transition and integration of acquired entities into existing financial systems.
- Zendesk Ticket Escalations handle and resolve tickets related to financial operation. Prioritize and escalate to ensure timely resolution.
- Process terminations in accordance with company policy and procedure
- Maintain accurate and up-to-date records of customer interactions and collection activities.




- Prepare and submit reports on collection efforts and results.
- Develop and maintain strategic partnership with Stakeholders
- Work closely with the Sales AEs and CSMs to address customer issues and improve overall
- customer satisfaction.

Required Education and Experience:

- Minimum of 3-5 years of experience for designated area (Billing or Financial Operations) in a high volume, fast-paced environment
- Bachelors degree (Business or Accounting), or other quantitative background

Preferred Education and Experience:

- Experience in the Professional Services industry.

Required Skills and Attributes:

- Ability to exercise discretion and make independent judgments on matters of significance

Demonstrated professional integrity

- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
- Ability to work well in a fast-paced, small-team environment
- Ability to work independently, multi-task, and prioritize effectively
- Ability to establish and maintain effective working relationships with colleagues and clients
- Highly motivated and goal oriented; proactive in ones own education and career progression.
- volunteers for and shows initiative on both internal and external projects and tasks
- Dedicated to upholding ACAs high-quality standards and customer service focus
- Strong organizational and problem-solving skills with attention to detail
- Strong oral and written communication skills
- Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet
- Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP, and Dashboard creation.
- Working knowledge of Salesforce, Excellent Plains, and Workday, considered an added advantage.

📌 Accounts Receivable Analyst (Pune)
🏢 ACA Global Capability Center
📍 Pune