POSITION: ACCOUNTS MANAGER - TRAVEL & AIRLINE OPERATIONS

Location: JALANDHAR

Reporting To: Directors / Management | Department: Finance & Accounts

Experience: 8+ Years (Min 3 Years in Airline Ticketing / Travel Industry Mandatory)

ABOUT THE ROLE:

We are looking for a senior, hands-on Accounts Manager who can take complete ownership of the accounts department. We have an existing team, but we need a leader who can assess the current team, restructure it, hire additional staff as per business requirement, train them, build bonding, and implement flawless, audit-proof processes in consultation with management.

This is a leadership role, not just an accounting role. You should be smart enough to understand airline economics - which deals will come, which PLB is due, which RBD not to give deal on - and ensure zero leakage.

KEY RESPONSIBILITIES:

1. COMPLETE OWNERSHIP OF ACCOUNTS & FINANCE OPERATIONS:

· End-to-end ownership of Accounts Receivable, Payable, General Ledger, Cash Flow, and Financial Reporting.

· Daily Bank Reconciliation is compulsory.

· Manage fund flow, expense management, bank & payment gateway settlements.

· Salary disbursement, petty cash, and vendor payments on time.

· Ensure all ledgers - Agent, Airline, Supplier, GDS, Bank - are 100% up-to-date. No backlog.

· Immediate responsibility to clear old backlog of reconciliation, if any, and bring all books to current.

· Maintain ledgers 100% up-to-date at all times.

2. AIRLINE TICKETING & DEAL MANAGEMENT - CORE SKILL:

· Deep knowledge of Airline Business: You must know on which airline what deal / PLB / incentive will come, what targets are running, and on which RBD / fare class deal should NOT be parted to downstream agents.

· Verify every Supplier / Airline invoice for correct deal imparted to us. If deal is short or wrong, you are responsible for raising billing correction with suppliers and getting it fixed.

· Verify and correct all Downstream Agent invoices - Ensure correct deal is passed to agents as per management policy. No excess deal leakage.

· Handle complete airline operations: BSP Reconciliation, GDS (Amadeus/Galileo) Reconciliation, ADM / ACM (Debit/Credit Notes), Refunds, Cancellations, Reissues, Void, Group Deposits.

· Track airline targets vs achievement, alert management on gaps, and ensure PLB is claimed on time.

· Manage Airline Contracts - Ensure all contracts are filed properly and team is aware of deal terms.

· Handling Group Deposits,



Refunds and Reconciliation.

3. CLEARANCE OF BACKLOG & RECONCILIATION:

· Oversee complete billing cycle - Purchase, Sales, Refund, Service Fees.

· Immediate responsibility to clear old backlog of reconciliation, if any - Agent Ledgers, Airline Ledgers, Supplier Ledgers.

· Ensure downstream agent ledgers are always clean, reconciled, and collection is on time.

· Onboarding of New Downstream Agents: Complete documentation, Agreement, GST, PAN, and KYC. Create a proper filing system (physical + digital).

· Periodic KYC: Re-verify existing agents' documents, credit limits, and payment behaviour every 6-12 months.

· Set credit limits, payment terms, and build a strong collection follow-up process.

· Weekly/Daily reconciliation of BSP, GDS (Amadeus/Galileo), and Airline portals.

4. COMPLIANCE, LEGAL & GOVERNANCE:

· Ensure 100% compliance with GST Filing, TDS, TCS, and all statutory reporting.

· Handling of DC Business Report Submission and other airline / regulatory reporting.

· Ensure compliance with Accounting Standards, maintain accurate records, and support internal & external audits.

· Implement robust internal controls and proper filing of all documents - Airline Contracts, Agent Agreements, Bills, Bank Docs.

5. REPORTING & ANALYSIS:

· Prepare daily, weekly, and monthly Financial Reports, Cash Flow, P&L;, and MIS for management.

· Identify leakages in deals, process gaps, and suggest profit improvement measures.

· Provide business insights on profitable airlines, sectors, and agents.

6. TEAM BUILDING & MANAGEMENT - YOUR MOST IMPORTANT KRA i. Manage & Restructure Existing Team:

· Take charge of the existing accounts team. Assess each person's strengths, weaknesses, and current workload.

· Restructure roles for clarity - Billing Team, Reconciliation Team, Payables & Collections, Compliance.

Eliminate dependency, overlapping, and create backups for every critical task.

ii. Scaling & Hiring As Per Requirement:

· Identify manpower and skill gaps in the current team.





· Plan and execute additional hiring as per current workload and future growth, in consultation with management.

· Lead sourcing, screening, interviewing, and final selection.

iii. Training, Learning & Development: You are responsible for making your team experts. Conduct structured training for both existing and new members on:

i. Airline Deals, PLB, RBD-wise deal logic ii. Reading BSP / GDS / Airline Invoices and spotting errors iii. Downstream billing correction logic iv. Daily Bank Recon, GST/TDS/TCS for travel industry

· Create SOPs, Training Manuals, and Checklists for every process so even a junior cannot make mistakes.

· Conduct weekly learning sessions and monthly performance reviews.

iv. Team Bonding, Culture & Performance:

· Build a culture of Accountability, Accuracy, Team Bonding, and Zero Politics.

· Daily huddle, task allocation, EOD review. Ensure discipline, attendance, and timely closing.

· Motivate the team, celebrate small wins, resolve conflicts, and ensure high retention.

· Develop 1-2 Second-in-commands from within the team who can handle operations in your absence.

v. Process Implementation Through Team:

· Create flawless processes and get them implemented through your team. Ensure adherence to:

i. Daily Bank Reconciliation ii. Ledgers Up-to-Date iii. Proper filing of contracts and KYC iv. Salary & Expense Flow v. Error-free billing

Education: B.Com / M.Com / MBA Finance (CA Inter preferred)Experience: Minimum 8 years in Finance/Accounts, out of which minimum 3 years must be in Airline Ticketing / Travel Industry. Without travel experience, please do not apply.

Technical Knowledge:

· Mandatory: Airline Ticketing flow, BSP, GDS, PLB, Deals, RBD, ADM/ACM

· Mandatory: GST, TDS, TCS for travel industry

· Experience with travel tools like Agent portals, Airline portals

Soft Skills: Strong Leadership, Analytical Mindset, Negotiation with Airlines & Vendors, Excellent Communication, High Integrity, Ability to work under pressure and meet deadlines.

Mindset: Smart, Process-Oriented, Self-Starter who can work without supervision and take complete ownership.

Pay: ₹35,000.00 - ₹70,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Leave encashment

Application Question(s):
- Your Current CTC in INR without bonus:

Experience:
- of experience in ticketing agency: 3 years (Required)
- Accounting: 8 years (Required)

Work Location: In person

📌 Accounts Manager (Jalandhar)
🏢 Jethi Travels
📍 Jalandhar