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Position Name : A ccount Growth Operations Manager

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Position Mode: Permanent

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Experience : 4-5 years

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Joining Location : Bangalore

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Work Mode: WFO, 5 Days

· Notice: Immediate-15 Days

Experience: 4-5 years of experience in Business Operations, Revenue Operations, Customer Success Operations, Account Operations, or Strategic Programs .

Location: Bangalore

Role Purpose The Account Growth Operations Manager will drive the governance and operational rhythm across strategic customer accounts to ensure predictable growth, operational excellence, and achievement of account-level revenue and order-booking (OB) targets.

This role acts as the central coordination point between Account Managers, Delivery Managers, Portfolio Anchors, Product Managers, Customer Success teams, and Leadership to ensure that all growth levers are actively tracked, risks are addressed proactively, and opportunities are accelerated through disciplined execution.

The individual will be responsible for establishing governance mechanisms, driving follow-through on commitments, tracking account health indicators, and ensuring best practices are consistently adopted across accounts.

Key Responsibilities

1. Account Governance & Cadence Management

- Establish and manage a consistent governance framework across all strategic accounts.
- Schedule and drive recurring governance reviews across Account Growth, Opportunity Pipeline, Renewal & Expansion, Customer Executive Connect etc.
- Publish meeting agendas, action trackers, and closure reports.
- Ensure timely follow-up and execution of agreed action items.

2. Revenue Growth Tracking





- Maintain account-level growth scorecards and dashboards.
- Track Order Booking (OB) targets, Revenue performance, Pipeline health, Cross-sell/Upsell opportunities, Renewals, Conversion rates
- Identify slippages and escalate risks proactively.

3. Opportunity & Deal Governance

- Work closely with Sales, Account Managers and Product teams to track opportunities from identification to closure.
- Ensure opportunity discussions are structured and action oriented.
- Maintain visibility of Qualified opportunities, Proposal status, Decision timelines, Stakeholder mapping, Competitive situations

4. Client Engagement Governance

- Maintain account engagement calendars.
- Ensure regular customer touchpoints are planned and executed.
- Track executive connects and steering committee meetings.

5. Renewal & Expansion Governance

- Build visibility of upcoming contract renewals.
- Ensure renewal discussions start well in advance.
- Track expansion opportunities emerging from existing engagements.
- Coordinate with delivery and account teams to maximize wallet share.

6. Executive Reporting & Insights

- Prepare leadership dashboards and executive summaries.
- Provide data-driven insights on Growth performance, Risks, Account health, Prospect status, Escalations, Customer engagement effectiveness




- Support quarterly business reviews and operating reviews.

Success Metrics (KPIs) The role will be measured on:

Governance Effectiveness

- Action item closure rate >95%
- Governance adherence across all strategic accounts
- SLA compliance for reviews and reporting

Revenue Growth Support

- OB target achievement support
- Growth opportunity tracking coverage
- Forecast accuracy improvement

Customer Success

- Reduction in customer escalations
- Improvement in customer satisfaction indicators
- Timely renewal management

Operational Effectiveness

- Opportunity conversion support
- Staffing issue resolution lead times
- Executive dashboard accuracy and timeliness

Required Skills

Business Operations

- Revenue Operations, Account Governance, Business Planning, Executive Reporting, Follow-ups

Tools

- Advanced Excel, Zoho CRM, Microsoft Teams, PowerPoint

Stakeholder Management

- Strong follow-up and influencing skills
- Ability to work with Sales, Delivery, Product and Leadership teams
- Excellent communication and meeting facilitation skills

Preferred Experience

- 4-5 years of experience in Business Operations, Revenue Operations, Customer Success Operations, Account Operations, or Strategic Programs.
- Experience supporting Enterprise Accounts or Key Account Management functions.
- Exposure to IT Services, Digital Transformation, AI/Automation solutions, or Managed Services businesses.
- Strong executive communication and reporting capabilities.

Suitable candidates share your resume to [email protected] or DM directly

📌 Account Growth Operations Manager-4 to 5 Years-Bangalore-Immediate Joiners (Bengaluru)
🏢 The Whiteboard
📍 Bengaluru