(JD) – Academic Counselor

Company: Extramarks | Department: Sales / Counseling

Job Summary

Extramarks is an education technology company that provides digital learning solutions, educational content, and technology-enabled learning services. The company is looking for a motivated and results-oriented Academic Counselor who will connect with students and parents, understand their academic needs, recommend suitable learning programs, and convert prospective leads into successful enrollments.

The ideal candidate should have excellent communication, convincing, and negotiation skills, along with the ability to achieve sales targets.

Key Responsibilities

- Contact prospective students and parents through outbound and inbound calls.
- Understand students' academic requirements, learning goals, and educational challenges.
- Explain Extramarks' courses, products, and digital learning programs.
- Counsel students and parents and recommend suitable educational solutions.
- Follow up regularly with interested leads to generate conversions.
- Convert qualified leads into admissions and enrollments.
- Handle customer queries, objections, and concerns professionally.
- Negotiate effectively and persuade prospective customers to enroll.
- Maintain accurate lead details, call updates, and follow-up schedules in the CRM system.
- Achieve monthly sales targets and enrollment goals.
- Provide post-sales assistance and maintain positive customer relationships.

Candidate Requirements




- Graduate in any discipline.
- 0–3 years of experience in sales, counseling, telecalling, or customer handling.
- Freshers are welcome to apply.
- Excellent verbal communication skills in Hindi and English.
- Strong convincing, negotiation, and interpersonal skills.
- Good customer-handling and relationship-building abilities.
- Comfortable making calls and working in a target-driven environment.
- Basic computer knowledge and familiarity with CRM tools are an advantage.
- Positive attitude, confidence, and a willingness to learn.

Key Skills Required
- Inside Sales
- Academic Counseling
- Lead Generation and Lead Conversion
- Customer Handling
- Communication Skills
- Negotiation and Persuasion
- Follow-up and Relationship Management
- CRM Management
- Sales and Enrollment
- Target Achievement

Job Role at a Glance
- Industry: EdTech / Education
- Role: Academic Counselor
- Function: Sales and Customer Counseling
- Experience: 0–3 years
- Education: Graduate in any discipline
- Languages: Hindi and English
- Work Environment: Target-driven sales setting

In simple terms: This is primarily a sales-oriented counseling role where you call students and parents, explain educational programs, follow up with interested leads, and convince them to enroll in Extramarks' learning programs while achieving monthly targets. Pay: ₹400,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Academic Counselor (Noida)
🏢 VISUDH AJIVAM
📍 Noida