BRITE ENGINEERSJOB DESCRIPTION – AC SERVICE SUPERVISOR

Designation: AC Service SupervisorDepartment: HVAC / Service & MaintenanceJob Type: Full-timeWork Location: Madurai, Tamil NaduWork Mode: In personSalary Range: ₹18,000 – ₹25,000 per month

1. Job Summary

Brite Engineers is looking for an experienced and responsible AC Service Supervisor to manage daily air-conditioning service operations, supervise technicians, plan materials and resources, manage customer relationships, monitor service timelines, and ensure timely service completion and bill closure.

2. Key Responsibilities

A. Service Operations & Technical Supervision

- Supervise and coordinate daily AC service, installation, and maintenance activities.
- Allocate service calls to technicians based on job requirements, location, and priority.
- Monitor AC installation, preventive maintenance, and breakdown repair work.
- Troubleshoot technical issues related to Split AC, Cassette AC, Ductable AC, Package AC, Chillers and VRF/VRV systems.
- Conduct site inspections and verify the quality of completed service work.
- Train and guide technicians to improve technical skills and service quality.

B. Time Management & Planning7. Prepare daily service schedules and ensure timely completion of assigned jobs.8. Prioritise emergency breakdowns, pending complaints, and high-priority customer requests.9. Monitor job progress, technician productivity, and service turnaround time.10. Coordinate with customers and technicians to minimise delays and repeat visits. C. Material Planning & Management11. Plan and arrange the materials, spare parts, tools, and equipment required for service activities.12. Check material availability before assigning technicians to service jobs.13. Coordinate with the stores and procurement teams for material requests and replenishment.14. Monitor spare-parts consumption, material utilisation, and stock availability.15. Maintain material issue records and minimise material wastage.

D. Resource Planning & Allocation16. Plan and allocate technicians, helpers, tools,



and equipment according to workload and job requirements.17. Monitor technician attendance, availability, workload, and productivity.18. Ensure optimum utilisation of manpower and service resources.19. Arrange backup technicians or additional resources when required.

E. Customer Handling & Complaint Management20. Communicate with customers regarding service schedules, job progress, and completion timelines.21. Handle customer complaints, escalations, and service-related queries professionally.22. Ensure customer satisfaction through timely service and effective problem resolution.23. Coordinate with customers for service confirmation and approval of completed work.

F. Billing & Bill Closure24. Ensure timely preparation and submission of service bills, invoices, and supporting documents.25. Verify job cards, service reports, material consumption, labour details, and customer approvals before billing.26.

Follow up with customers for pending service approvals and billing documentation.27. Coordinate with the accounts team for invoice processing, payment follow-up, and outstanding bills.28. Track pending bills and ensure timely closure of completed service jobs.29.

Maintain accurate records of completed jobs, billed jobs, pending bills, and payment status.

G. Reporting & Documentation30. Prepare daily and monthly service performance reports for management.31. Maintain service reports, job cards, spare-parts records, customer feedback, and maintenance schedules.32. Report operational issues, material shortages, delays, and unresolved complaints to management.

3. Basic Requirements

- ITI / Diploma in Refrigeration & Air Conditioning (RAC), Electrical, or Mechanical preferred.
- Solid knowledge of AC servicing,



installation, maintenance, and troubleshooting.
- Experience supervising technicians and managing service operations.
- Good time management, planning, and resource allocation skills.
- Knowledge of material planning, spare-parts management, and inventory control.
- Strong customer-handling, communication, and team-management skills.
- Basic knowledge of MS Excel, service reporting, and billing documentation.
- Ability to manage multiple service calls and resolve operational problems.
- Knowledge of job cards, service invoices, and bill closure procedures.

4. Experience

- Minimum 2–3 years of relevant HVAC / AC service experience preferred.
- Previous experience as an AC Service Supervisor or Team Leader is an advantage.
- Experience in customer coordination, material planning, technician allocation, and service billing is preferred.

5. Salary and Benefits Monthly Salary: ₹18,000 – ₹25,000, depending on experience and technical skills.

Other benefits will be provided as per company policy.

6. Key Performance Indicators (KPIs)

- Timely completion of service calls.
- Customer satisfaction and complaint resolution.
- Technician productivity and resource utilisation.
- Accuracy of material planning and control.
- Reduction in repeat service complaints.
- Timely preparation and submission of service bills.
- Reduction in pending bills and faster bill closure.
- Accuracy of service documentation and reporting.
- Effective time management and adherence to service schedules.

7. Ideal Candidate A technically strong AC service professional with leadership, planning, and customer-management skills who can effectively manage technicians, materials, service timelines, customer complaints, and billing closure while maintaining high service quality. Interested candidates may apply with their updated resume and relevant experience details.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Paid time off
- Provident Fund

Work Location: In person

📌 AC Service Supervisor (Anna Nagar)
🏢 Brite
📍 Anna Nagar