Purpose of the role To support the day-to-day operations of the data and analytics division providing insights and expertise that help more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities

Accountabilities

- Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for data and analytics.
- Collaboration with cross-functional teams to support business initiatives.
- Participation in training and development programs to enhance skills and knowledge.
- Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for data and analytics.
- Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
- Management of the development and implementation of financial models and strategies that support in decision making for data and analytics.
- Training and mentoring of junior colleagues, facilitation of individual or group training sessions, and development and maintenance of training materials.

Analyst Expectations

- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities,



People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.




- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
- Identify performance trends, customer behaviours and commercial opportunities and risks through application of quantitative analytical skills.

- Identify, extract and assess relevant data from internal and external sources, applying appropriate data-quality checks before using it in analysis.

- Undertake analysis to understand customer behaviour, product and financial performance, helping to maximise product performance, support product plans and drive key strategic initiatives with support from senior analytics colleagues.

- Support the development, testing and validation of analytical models, scorecards and decision tools; monitor their performance and identify opportunities for improvement.

- Support the design and testing of analytical inputs and decision logic used across decision engines, helping identify links between customer behaviour, business opportunities and performance.

- Develop value-added offers and services that improve customer engagement.

- Support the design and implementation of Customer Life Cycle Management programmes to improve customer service and brand experience, increase product penetration and control attrition.

- Produce regular performance monitoring across marketing campaigns.
- Connect analytical findings to customer, operational and financial outcomes; help assess the value of proposed actions and track their impact.

📌 2027 Customer and Digital Data and Analytics Graduate Programme Gurugram
🏢 Barclays Global Serv. Cent
📍 Gurugram