Service Operations Management

- Overall control of service operations and planning
- Priority setting and allocation of service calls
- Ensure adherence to service SOPs
- Monitor daily service activities

Team Leadership & Engineer Management

- Lead service engineers and CSO
- Balance workload and resolve issues
- Conduct weekly service review meetings

Customer Management & Escalations

- Handle customer escalations
- Maintain key customer relationships

AMC & Preventive Maintenance Control

- Ensure AMC and preventive service compliance
- Improve renewal and retention

Service Planning & Resource Management

- Plan manpower and travel
- Coordinate spares availability

Reporting & Data Control

- Review service registers and dashboards
- Submit weekly and monthly reports

QUALIFICATION & EXPERIENCE

- Diploma / BE in Mechanical or Electrical

Pay: ₹45,000.00 - ₹59,626.03 per month

Perks :

- Health insurance

Work Location: In person

📌 Service Manager - After Sales & Service Operations (Ahmedabad)
🏢 VKM Manufacturing
📍 Ahmedabad