- To provide online L1 level support to customers
- To provide support to the Jr. Engineers
- Develop and implement support strategies and processes
- Monitor and improve customer support performance
- To Conduct the Demo for Newly Introduced Products (R&D; and Demo) at Customer Site and maintain the Demo Report.
- Handle escalated customer issues and complaints
- Coordinate with Marketing Team to resolve complex issues
- Conduct training and guidance to support staff on Installation, operation and maintenance of Products
- Analyze support data to identify trends and areas for improvement
- Maintain up-to-date knowledge of company products and services
- Liase with Overseas Principles to gain deeper understanding of the working of their products and methods for trouble shooting.
Pay: From ₹35,000.00 per month
Perks :
- Provident Fund
Work Location: In person
📌 Product Support Executive (Ghatkopar)
🏢 Myport Services
📍 Ghatkopar
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