Req ID : 371045

We are currently seeking a Business Consultant Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Overview

Provide regional developer support for approved AI development tools within the Asia-Pacific coverage window as Morgan Stanley expands AI developer tooling to business-as-usual operations. This role supports onboarding, issue triage, enablement, and cross-region handoffs as part of a follow-the-sun support model.

Key Responsibilities

- Provide day-to-day support for approved AI development tools during BAU rollout and expansion in the APAC window.
- Support onboarding, enablement, and access provisioning for newly approved tool users.
- Troubleshoot usage issues, workflows, and integrations; escalate defects and systemic issues as needed.
- Own strong regional handoffs to adjacent time zones as part of the global support model.
- Support rollout of newly onboarded tools released during Q3/Q4 after approvals are complete.
- Produce operational updates on adoption progress, common issues, and recurring support trends.

Required Skills Experience

- 2+ years of hands-on experience using AI-assisted development tools in a professional software development environment.




- Practical experience with tools such as Claude Code, GitHub Copilot, or comparable AI developer tools.
- Experience supporting developer tooling, developer workflows, or internal engineering platforms.
- Solid troubleshooting skills across setup, access, permissions, integrations, and workflow issues.
- Working knowledge of Git-based development workflows, CLI tooling, and standard SDLC practices.
- Ability to support high-volume onboarding and communicate clearly with engineers and stakeholders.
- Strong written documentation and reporting skills.
- Willingness to work onsite from the Bangalore client office.

Preferred / Nice to Have

- Exposure to Codex, Gemini Code Assist, Grok Critique, or similar tools.
- Experience working in distributed follow-the-sun support models.
- Familiarity with support metrics, dashboards, or operational reporting.

Success Measures

- Consistent APAC coverage for approved AI tools.
- Clean regional handoffs and issue ownership.
- Smooth onboarding experience for new users.
- Clear reporting on adoption and support themes.

About NTT DATA

📌 Business Consultant Support Engineer (Bengaluru)
🏢 NTT
📍 Bengaluru