Job Type : Full-time Work Location : In-person / Hybrid
Role Overview
We are looking for a hands-on E-commerce Associate / Junior Manager with 1-2 years of experience in handling marketplace operations and order management . The role involves working closely with internal teams and marketplaces to ensure smooth order flow, claim resolution, and logistics coordination.
Key ResponsibilitiesMarketplace Operations
- Manage daily operations on marketplaces such as Myntra, AJIO, Amazon, Flipkart, Nykaa, etc. :
- Monitor order flow, cancellations, RTO, returns, and refunds
- Raise and track support tickets with marketplaces for order and payment-related issues
- Handle SPF / claim cases (short pick, damage, missing, return claims) and follow up till resolution
Order Management & Logistics
- Coordinate with warehouse and logistics partners for timely dispatch
- Track shipment status, delays, and delivery issues
- Ensure SLA adherence and minimize RTO
- Reconcile order status between marketplaces and internal systems
Reporting & MIS
- Prepare daily and weekly MIS on:
- orders
- dispatch
- returns
- claims
- SLA performance
- Highlight issues and suggest process improvements
Coordination & Communication
- Work with:
- warehouse team
- customer support
- finance for settlement and claim recovery
- Ensure smooth communication and quick issue resolution
Skills & Requirements
- 1-2 years experience in e-commerce operations / marketplace management :
- Hands-on experience with:
- raising marketplace tickets
- handling SPF / RTO / return claims
- order processing and logistics tracking
- Comfortable working on marketplace panels and Excel
- Good communication and follow-up skills
- Detail-oriented with solid problem-solving ability
- Has worked with a D2C or marketplace seller
- Understands order life cycle end-to-end
- Can handle pressure during sale days and high order volumes
- Eager to learn and grow into a full E-commerce Manager role