Job Summary: We are looking for a Returns & Claims Executive to handle return processing and claims management for Amazon and Meesho. The role involves verifying returns, filing claims for losses/damages, ensuring timely approvals, and coordinating with the accounts team for proper reconciliation.
Key Responsibilities: Process and manage product returns received from Amazon and Meesho
Verify returned items for condition, quantity, and reason for return
Update return status and maintain records on seller panels and internal systems
Raise claims for lost, damaged, customer-returned, or warehouse-damaged items on Amazon and Meesho
Follow up regularly to ensure timely approval and closure of claims
Maintain proper documentation and claim tracking reports
Share approved claim details with the Accounts team for reconciliation and booking
Coordinate with warehouse and operations teams for discrepancy resolution
Identify recurring return or claim issues and report to management
Requirements : Graduate in any stream (preferred)
Basic knowledge of MS Excel
Familiarity with Amazon Seller Central and Meesho panel is an advantage
Good attention to detail and follow-up skills
Ability to manage multiple tasks and meet timelines
Experience : Freshers can apply
0-2 years experience in e-commerce operations/returns preferred