Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. - Business Descriptor : We are seeking an experienced qualified to join the HIFSL NBFC team . This role is based at the NBFC Head Office in Mumbai and will play a key part in ensuring high-quality, well-controlled operational delivery.

The position focuses on client onboarding and account opening , supporting the department’s day-to-day processing, and ensuring consistent adherence to agreed turnaround times (TAT) and service level agreements (SLAs) . The role will also provide guidance to the team, including helping to define processes for new products or activities , strengthening controls, and reducing operational losses.

Role Purpose

The purpose of this role is to ensure that transactions are processed accurately, efficiently, and without defects , with a strong emphasis on operational discipline, risk management, and continuous improvement.

Key Accountabilities

- Capacity and demand delivery : Ensure teams deliver outputs in line with agreed demand statements , balancing workload and resources to meet business requirements.

- Daily planning and prioritisation : Plan, allocate, and prioritise day-to-day processing across teams to ensure timely completion and effective management of exceptions.

- Performance and quality management : Set clear targets across multiple teams to achieve overall goals relating to production quality , productivity , and financial performance .

- Change implementation :



Support and implement change programmes as directed by the Functional Manager, ensuring changes are embedded effectively and do not compromise control standards.

- Operating procedures and governance : Develop and/or implement operating procedures in line with the Business Services Operating Model , ensuring local procedures are documented, understood, and appropriately governed.

- CDD/KYC remediation leadership (where required) : Lead or support remediation activities related to Customer Due Diligence (CDD) and Know Your Customer (KYC) checks, ensuring issues are resolved within agreed timelines and in line with policy requirements. - Principal Responsibilities — Design Development, Operational Effectiveness and Controls - Key Responsibilities

- **

- Adhere to HIFSL guidelines**: Ensure all tasks and deliverables are completed in full alignment with applicable HIFSL policies, standards, and operating procedures.

- Maintain high processing accuracy : Execute all assigned activities with a strong focus on quality, aiming for error-free processing and minimising rework, exceptions, and operational risk.

- Escalate issues promptly : Identify and report any deviations, irregularities, or control gaps to the line manager in a timely manner, providing clear details to support swift resolution.

- Drive continuous improvement : Take a proactive approach to identifying opportunities to enhance process efficiency, performance,



and control effectiveness, and recommend practical improvements that can be implemented within the team.

- Protect the organisation from financial loss : Ensure accurate and timely updates to Franchisee Margin to prevent financial impact arising from incorrect maintenance, miscalculations, or unauthorised changes.

- Comply with financial crime requirements : Follow all relevant KYC, AML, and Sanctions requirements, ensuring compliance obligations are met consistently and any concerns are escalated through the appropriate channels.

- Support wider departmental needs : Undertake any additional responsibilities assigned within the department, as required, to support business priorities and operational continuity. - Education Qualifications, Certifications and Role Requirements :

- Qualifications**

- A graduate or postgraduate degree (or equivalent qualification).

- Experience and Knowledge

- Demonstrable experience and/or a strong working understanding of relevant functions such as Risk Management Policy, Compliance, Business Risk, or similar control and governance roles.

- Prior experience working in an NBFC and/or sound knowledge of Loan Against Securities (LAS) products and related processes.

- 3-5 years’ relevant professional experience.

- Technical and Analytical Skills

- Strong, hands-on capability in Microsoft Excel and PowerPoint, along with other standard office productivity tools.

- Working knowledge and practical experience in Power BI, including data analysis and reporting (where applicable). - Pro-tip : Familiarity with AI-enabled tools is an advantage.

Managing Day-to-Day Operations - Service Delivery and SLA Management :

- Ensure t

📌 Assistant Manager Operations (Delhi)
🏢 HSBC Global Services
📍 Delhi