Operations Manager — US Property Management (Chennai, US Shift)

Company : RPM Assistants Pvt Ltd — the India back office of a US-based property management group Location : Chennai, India — In Office

Job Type : Full-time Schedule : Monday-Friday, US Shift (approx. 7:30 PM - 4:30 AM IST) — aligned to US business hours

Pay : Compensation based on experience

About the Role

We are hiring an experienced Operations Manager to run and grow the India operations of a US-based property management group, and to act as the owner's right hand .

This is a senior, high-trust role for someone who can be the glue that holds everything together — coordinating across the US field team, the India office, the accountant, vendors, owners, and tenants so that nothing falls through the cracks. In short: you will do what the owner does today — connect all the moving pieces, keep everyone aligned, solve problems before they grow, and bring in new business.

If you are a leader, a go-getter, a natural coordinator, and someone who takes full ownership without being managed, this is a career-defining role with real growth ahead of it.

What You Will Do

- The Glue — Coordination & Ownership_
- Be the central point that connects every part of the business — US field staff, the India team, the accountant, vendors, owners, and tenants
- Hold all the moving pieces together and make sure nothing falls through the cracks
- Track work end to end and follow up across people and teams until things are done
- Step in wherever needed — fill gaps, solve problems, and keep the whole operation running smoothly
- Essentially run things the way the owner does today
- Leadership & Operations_
- Lead and manage the India team; set the standard for quality, speed, and accountability




- Own day-to-day property management operations end to end
- Build and improve systems, checklists, and processes that scale
- Provide daily/weekly updates to the owner on operations and results
- Growth & New Business_
- Handle inbound property management leads and convert prospective owners into clients
- Build relationships with property owners and drive new business
- Explain our services and value with confidence (training provided)
- Follow up relentlessly — no lead goes cold
- Escalations & Relationships_
- Own all tenant, owner, and vendor escalations — calmly, professionally, to resolution
- Be the senior point of contact for all owner questions — operational and financial — explaining statements, charges, and numbers clearly (the accounting team maintains the books behind the scenes)
- Keep owners informed, reassured, and retained

Requirements :

- 10+ years of professional experience , with several in a leadership or managerial role
- Bachelor's degree required (any discipline)
- A natural coordinator/integrator — able to hold many moving parts in your head and keep people, tasks, and teams aligned
- Proven ability to lead a team, own outcomes, and work independently without supervision
- Excellent spoken and written English — confident and persuasive on calls with US owners, tenants, and vendors
- A genuine go-getter who brings in business and drives results




- Strong at handling escalations and difficult conversations with composure
- Financially literate — comfortable reading an owner statement, P&L;, and basic reports, and able to confidently answer owners' financial questions (you won't keep the books, but you must understand them)
- Comfortable working the US shift (approx. 7:30 PM - 4:30 AM IST) , Monday-Friday, in office in Chennai
- Trustworthy and dependable — ready to be the owner's right hand

Preferred

- Experience with US property management, US-based clients, or US real estate :

- Experience as a Process Manager / Team Lead / Operations Manager in a US-shift BPO or ITES workplace :

- Experience in business development, client acquisition, or account management :

- Experience managing a remote or offshore team for a US company

- MBA or equivalent leadership background

This Job Is Not For You If

- You wait to be told what to do — this role demands ownership
- You avoid hard conversations or escalations
- You can't juggle many moving parts at once
- You are a follower, not a leader
- You are looking for a junior or short-term role

Compensation & Growth

- Salary based on experience
- Clear path to grow as the operation expands
- The opportunity to become the owner's right hand and a key leader as we grow

Advantages

- Stable, full-time, long-term senior position
- Training and professional development
- Significant growth and leadership opportunity

How to Apply

Benefits :

- Paid time off

Application Question(s):

- How many years of total professional experience do you have?

Less than 5 years 5-9 years 10-15 years 15+ years

- How many years have you spent in a leadership or managerial role (managing people or owning outco

📌 Operations Manager Us Property Management (Chennai, Us Shift) (India)
🏢 RPM Assistants
📍 India