We are seeking an execution-focused Associate Manager - Housekeeping to support on-ground operations, ensuring high standards of cleanliness, process compliance, and efficient team management across properties.
Key Responsibilities & Outcomes
- Operations & Standards
○ Ensure adherence to cleanliness standards, SOPs, and consistent service delivery
- Planning & Scheduling
○ Prepare rosters, checklists, and task allocation based on property needs
- Audit & Quality Control
○ Conduct audits, identify gaps, and drive corrective actions to meet quality benchmarks
- Customer Experience
○ Resolve complaints effectively and maintain high customer satisfaction (CSAT 4+)
- Team Management & Training
○ Support recruitment and training; ensure team capability and discipline
- Inventory & Cost Management
○ Manage inventory and procurement; control material usage and costs
- Ticket & SLA Compliance
○ Ensure timely closure of service requests within defined TAT
- Data & Reporting
○ Maintain accurate records and prepare operational reports
Eligibility & Skills
- 4-7 years in housekeeping operations, with 1+ year in a supervisory role
- Strong understanding of housekeeping standards and audits
- Valuable team management and communication skills
- Experience in inventory management and cost control
Pay: ₹400,000.00 - ₹600,000.00 per year
Application Question(s):
- What is your current and expected annual CTC?
- What is your notice period?