Job Title

- Asst Manager - Ops Analytics (DP) - Function
- Operations - Reports To
- Lead
- BFSI & VFS Operations - Location
- Head Office - Travel Required
- 25% þ 50% 75%

About DHL Blue Dart Express India : Blue Dart Express Limited , a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics workplace and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work , combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are,



committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong . Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview : The Asst Manager - Ops Analytics (DP) will be responsible for driving shipment lifecycle visibility, operational analytics, delivery performance monitoring, and exception reduction across the network. The role will focus on improving shipment closure timelines, reducing operational penalties, identifying performance gaps, and strengthening customer delivery experience through data-driven insights and process governance.

The incumbent will work closely with Operations, Customer Service, Network, and Business teams to improve operational KPIs, enhance tracking accuracy, and drive continuous improvement initiatives across delivery and return operations.

Job Purpose : To strengthen operational efficiency and shipment lifecycle governance through analytics-driven monitoring, exception management, and performance optimization, thereby improving delivery timelines, reducing penalties, minimizing shipment exceptions,



and enhancing customer experience.

Key Roles & Responsibilities : Shipment Lifecycle Monitoring & Closure

- Monitor end-to-end shipment lifecycle and ensure timely closure of shipments within defined timelines.
- Identify delays and operational bottlenecks impacting shipment closure and take corrective actions.
- Drive initiatives to reduce penalties arising from delayed shipment lifecycle completion.
- Ensure visibility and tracking accuracy across shipment movement stages.
- Collaborate with operations teams to improve shipment status compliance and closure discipline.

Exception Management & Network Performance

- Analyze shipment exceptions including No Info, Missing Status, and Lost shipments across the network.
- Identify recurring operational gaps leading to shipment exceptions and recommend corrective measures.
- Drive reduction in lost shipments and improve exception resolution turnaround time.
- Monitor operational adherence to scanning and status update processes.
- Publish regular exception dashboards and escalation reports for leadership review.

Delivery & RTO Performance Analytics

- Track delivery and Return to Origin (RTO) performance across regions, hubs, and key customer accounts.
- Identify trends impacting delivery success rates and RTO efficiency.
- Conduct root-cause analysis for service failures, delays, and delivery performance gaps.
- Support operations teams in improving delivery timelines and reducing failed delivery attempts.
- Drive operational reviews to improve network productivity and service quality.

BFSI & Key Customer Performance Analysis

- Monitor EDD performance and operational SLAs for BFSI and strategic customer accounts.
- Identify customer-specif

📌 Asst Manager - Ops Analytics (Dp), Hqc (Mumbai)
🏢 Dhl
📍 Mumbai