Sr. Collections Specialist - US Process (B2B Voice) :

- Location : BKC, Mumbai (On-site)
- Shift : US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
- CTC : ₹6 - ₹8.5 LPA + Uncapped Performance Incentives

IMPORTANT - PLEASE READ BEFORE APPLYING :

- This is NOT a traditional collections or recovery role.
- This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
- If you are looking only for pure recovery, inbound collections, or non-sales roles , this position will not be a fit.

Role Overview :

- As a Sr. Collections Specialist - US Process (B2B Voice) , you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities .
- You will engage directly with US business owners, Directors, VPs, and CXOs , understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
- This is a consultative US Inside Sales role , not consumer calling, customer support, or transactional collections.

Key Responsibilities :

- Outbound calling to US business decision-makers (approx. 250-300 calls/day)

- Conduct structured discovery conversations to understand business needs

- Pitch value propositions and qualify high-quality sales opportunities

- Drive sales meetings, follow-ups, and conversions

- Handle objections confidently and professionally





- Share solution decks / proposals and respond to product or service queries

- Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting

- Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

- 3-6 years of experience in US / International Collections (Night Shift mandatory)

- Experience handling B2B or high-value international accounts :

- Excellent spoken English (neutral or American accent preferred)

- Solid confidence speaking with US senior stakeholders :

- Proven ability to work under revenue-linked targets :

- Strong objection handling, negotiation, and follow-up discipline

- Willingness to work Mon-Fri US night shift from BKC (on-site) : Preferred Background (Advantage, Not Mandatory) :

- International Collections with settlement or retention exposure

- US B2B Inside Sales / Appointment Setting experience

- SaaS / Tech / Consulting voice process exposure

- Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)

- Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade :

- Clear transition from collections to revenue generation :

- Exposure to real US B2B sales conversations :

- Strong fixed pay with uncapped incentives :

- Premium corporate office in BKC :

- Night shift allowance and health benefits

Quick-track growth path: Sr. Collections Specialist Inside Sales Executive Sr. Inside Sales Team Lead US Sales Manager

This is a long-term career role , not a lateral BPO move.

Education : Any Graduate

Work Mode : On-site only - BKC, Mumbai

📌 Business Development Executive - Us Processb Voice) (Mumbai)
🏢 Grown Diamond
📍 Mumbai