We are looking for a smart, rapid, and sales-driven Chat Support Executive who can handle customer queries across Shopify, WhatsApp, Instagram, and Facebook — and convert conversations into revenue .
This is not just support , this is sales + support combined role .
Key Responsibilities
- Handle customer chats on:
- Shopify (website chat)
- WhatsApp
- Instagram DMs & comments
- Facebook messages & comments
- Convert customer queries into confirmed orders :
- Assist customers with:
- Product selection
- Order placement
- Delivery & tracking queries
- Manage social media comments and turn them into leads/sales
- Reduce fake/low-intent orders by smart communication
- Upsell & cross-sell products to increase AOV
- Provide quick and accurate responses (high response rate required)
Required Skills :
- Experience in Shopify customer handling :
- Strong communication (Hindi + basic English)
- Sales mindset (ability to convert chats into orders)
- Knowledge of:
- WhatsApp Business
- Instagram & Facebook handling
- Fast typing & multitasking ability
- Basic understanding of COD, NDR, RTO (preferred)
Bonus Skills (preferred)
- Experience in D2C / eCommerce brands (especially fashion/mobile accessories)
- Familiarity with tools like:
- Shopify Admin
- CRM tools / chat panels
- Understanding of customer psychology & objection handling
Incentives Structure
- Per order conversion bonus
- Extra incentives for:
- High conversion rate
- Revenue generated from chats
- Low RTO contribution
Working Hours
- 9-hour shift (including peak hours handling)
- Weekly 1 day off
Growth Opportunity
- Grow into Customer Experience Manager / Sales Manager :