Key Responsibilities

Front Desk & Patient Handling

- Greet patients, attendants, and visitors politely and professionally.
- Register recent patients and update existing patient records accurately.
- Guide patients regarding departments, doctors, procedures, and services.
- Manage patient flow to minimize waiting time.

Appointment & Coordination

- Schedule, reschedule, and confirm appointments.
- Coordinate with doctors, nursing staff, diagnostics, and other departments.
- Handle emergency cases promptly by informing the concerned team.

Billing & Documentation

- Generate OPD slips, invoices, and receipts as per hospital policy.
- Collect payments and ensure proper cash/card handling.
- Maintain daily cash reports and hand over to accounts as required.
- Ensure accuracy of patient files, consent forms, and identification documents.

Communication & Records

- Attend incoming calls and respond to inquiries professionally.




- Maintain appointment registers, patient logs, and MIS reports.
- Handle patient queries, complaints, and feedback with empathy.
- Maintain confidentiality of patient and hospital information (HIPAA/medical ethics compliance).

Administrative Support

- Maintain front desk cleanliness and availability of forms/stationery.
- Support hospital audits, NABH/JCI documentation (if applicable).
- Follow hospital SOPs, policies, and code of conduct.

Required Qualifications

- Minimum: Graduate (Any stream preferred)

Experience

- 1-3 years of experience as a receptionist/front desk executive in a hospital, clinic, or healthcare setup.

Skills & Competencies

Pay: Up to ₹18,000.00 per month

Work Location: In person

📌 Receptionist (Lucknow)
🏢 GOEL SUPER SPECIALITY HOSPITAL
📍 Lucknow