Receptionist - Key Result Areas (KRA)1. Front Desk Management
- Ensure a warm, professional welcome for all visitors
- Maintain an organized, clean, and presentable reception area
- Manage visitor entry, passes, and records accurately
1. Call Handling & Communication
- Answer incoming calls promptly and professionally
- Screen, forward, and take accurate messages
- Provide correct information or route calls to the right departments
- Visitor & Client Coordination
- Coordinate with internal teams for visitor meetings
- Ensure mínimal waiting time for guests and clients
- Handle guest inquiries politely and efficiently
- Administrative Support
- Manage incoming and outgoing courier and mail
- Maintain records, registers, and basic documentation
- Assist with data entry, filing, and office coordination tasks
- Scheduling & Coordination
- Schedule appointments and meeting rooms
- Coordinate calendars for meetings when required
- Support internal event or meeting arrangements
- Compliance & Security
- Follow company security and safety protocols
- Ensure visitor policies are strictly followed
- Report any unusual or suspicious activity
- Professional Conduct
- Maintain skilled appearance and behavior
- Uphold company policies, values, and confidentiality
- Demonstrate reliability, punctuality, and accountability
If you want, I can also:
- Convert this into measurable KRAs with KPIs :
- Customize for corporate / hospital / hotel / school :