Location: Indore, Madhya Pradesh, India Employment Type: Full-time Experience: 1-5 Years Joining: Immediate / Urgent Hiring
About the Role
We are looking for a professional, well-presented, and service-oriented Front Office Executive who will serve as the first point of contact for patients and visitors at our hospital.
This role requires someone who can deliver a hospitality-level experience, manage front desk operations efficiently, and ensure patients feel welcomed, informed, and supported throughout their visit.
Key Responsibilities
- Welcome patients and visitors with warmth, professionalism, and empathy
- Manage patient registration, appointment scheduling, and check-ins
- Handle incoming calls, inquiries, and appointment bookings
- Guide patients regarding doctor consultations, departments, and diagnostics
- Coordinate with doctors, nurses, and administrative teams to ensure smooth patient flow
- Maintain accurate patient records and front desk documentation
- Ensure the reception area remains organized, professional, and patient-friendly
- Deliver a high standard of patient experience and service excellence
Preferred Background
- Hospital Front Office / Patient Coordination
- Hospitality Industry (Hotels / Guest Relations / Concierge)
- Aviation / Airline Customer Service
- Healthcare Reception / Clinic Administration
Required Skills :
- Excellent communication and interpersonal skills
- Strong customer service and hospitality mindset
- Professional appearance and grooming
- Ability to manage patients with patience and empathy
- Basic computer knowledge for appointments and data entry
Experience
1-5 years of relevant experience preferred
Compensation & Benefits
- Competitive Salary - Best in Industry
- Professional and supportive work environment
- Chance to grow within the healthcare and patient experience domain