Job Description - Receptionist / Front Office ExecutivePosition
Receptionist / Front Office Executive
Department
Front Office / Administration
Reports To
Front Office Manager / Hospital Administrator
Qualification
- Bachelor’s Degree in Any Discipline (B.Com / BBA / BA / B.Sc) :
- Basic knowledge of computer operations and MS Office :
- Good communication skills in local language, English, and Hindi preferred
- Freshers can apply (training will be provided)
Experience
- 0-2 years of experience in hospital or customer service preferred
- Freshers with good communication and interpersonal skills may be considered
Job Summary
The Receptionist is responsible for managing the hospital front desk operations , welcoming patients and visitors, assisting with patient registration, and providing information about hospital services. The role requires maintaining a professional and courteous environment in accordance with hospital policies and **National Accreditation Board for Hospitals & Healthcare Providers standards.
Roles & Responsibilities1. Patient Registration
- Register patients for OPD consultation and hospital services .
- Verify patient details and create patient records in hospital management system .
2. Patient Assistance
- Welcome and guide patients and visitors in a polite and professional manner.
- Provide information regarding doctor availability, departments, and hospital services .
3. Appointment Management
- Schedule and manage doctor appointments .
- Inform patients about consultation timings and waiting periods .
4. Communication
- Answer and direct phone calls to appropriate departments.
- Handle patient inquiries and provide necessary information.
5. Coordination
- Coordinate with doctors, nurses, billing, and other departments for smooth patient service.
- Assist patients with directions and departmental locations.
6. Documentation
- Maintain proper patient registration records and reports .
- Ensure accuracy in data entry and patient information .
7. Billing Support
- Assist patients with consultation billing and payment procedures when required.
- Guide patients to the billing department for further services.
8. Patient Service & Hospitality
- Maintain a friendly and welcoming environment at the hospital reception.
- Ensure patients receive prompt assistance and support .
9. Compliance
- Follow hospital policies and National Accreditation Board for Hospitals & Healthcare Providers guidelines .
- Maintain confidentiality of patient information .
Key Skills
- Communication and interpersonal skills
- Customer service orientation
- Basic computer knowledge
- Multitasking ability
- Professional appearance and behavior
Working Conditions
- Rotational shifts including day and evening shifts depending on hospital operations
- Continuous interaction with patients, visitors, and hospital staff
Additional Responsibilities
- Support hospital administration and front office operations .
- Assist during hospital events, camps, and patient awareness programs .