- Greet and assist clients warmly upon arrival
- Manage appointments, walk-ins, and client scheduling
- Handle incoming calls, messages, and client inquiries
- Ensure smooth coordination between stylists and clients
- Maintain reception area aesthetics and brand standards
- Handle billing support, feedback collection, and follow-ups
- Manage client records and basic system entries
- Upsell salon services, packages, and memberships when required
Required Skills & Qualifications
- Graduate or diploma in Hospitality / Customer Service preferred
- Excellent verbal communication and interpersonal skills
- Well-groomed, presentable, and customer-oriented personality
- Experience in hospitality, salon, spa, hotel, or luxury service industry
- Basic computer knowledge (billing software / MS Office)
- Polite, calm, and service-driven attitude
Preferred
- Experience in premium salons or luxury hospitality brands
- Knowledge of salon services and customer handling