Role Overview : We are seeking a dedicated and customer-focused Customer Relationship Associate (CRA) to support client interactions, ensure smooth service delivery, and enhance overall customer satisfaction. This role involves handling customer queries, maintaining relationships, and assisting the team in achieving business goals.

Key Responsibilities :

- Build and maintain positive relationships with customers
- Understand customer requirements and provide accurate information or solutions
- Follow up with customers to ensure satisfaction and issue resolution
- Support the Customer Relationship Manager in daily operations
- Maintain and update customer data in CRM systems
- Coordinate with internal teams to ensure timely service delivery
- Handle customer complaints professionally and escalate when required
- Assist in upselling and cross-selling products/services

Required Skills & Qualifications :

- Bachelor’s degree in any discipline




- 0-2 years of experience in customer service or client-facing roles
- Robust communication and interpersonal skills
- Basic knowledge of CRM tools and MS Office
- Problem-solving attitude with attention to detail
- Ability to multitask and work in a fast-paced environment

Preferred Qualifications :

- Prior experience in sales support or customer handling roles
- Good organizational and coordination skills
- Customer-first mindset with a positive attitude

Key Competencies :

- Effective communication
- Relationship management
- Time management
- Team collaboration
- Adaptability

What You’ll Gain :

- Hands-on experience in customer relationship management
- Opportunity to grow into senior client-facing roles
- Exposure to business operations and customer engagement strategies

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Associate (Surat)
🏢 Star Eye Media
📍 Surat