Customer Care Executive : ₹20000 - ₹25000 / Monthly**:
- Location
- Jamshedpur, Jharkhand
- Experience Required
- Fresher
- Education Required
- 12th Standard / PUC
- Gender
- Both
- Work mode
- Full time
- Shift
- Day Shift
- Days of work
- 6 Days/week
Incentives
Phone Allowance
Skills Required : Customer care
Other Requirements
- Aadhaar Card
- Education Proof
- PAN Card
- Role: Customer Care Executive
Responsibilities :
- Provide excellent customer service by addressing customer needs and resolving issues in a timely and efficient manner
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Keep detailed records of customer interactions and transactions
- Collaborate with internal teams to ensure customer satisfaction and retention
- Suggest improvements to processes or services to enhance customer experience
- Stay up to date with product knowledge and company policies
- Follow communication procedures, guidelines, and policies
Good to have values:
- Excellent communication skills
- Robust problem-solving abilities
- Ability to work under pressure
- Empathy and patience towards customers
- Attention to detail and accuracy
- Ability to multitask and prioritize tasks efficiently