JK Botanicals Pvt ltd

J K Botanicals Pvt Ltd, a subsidiary of Jairamdass Khushiram established in 1875, we offer Authentic Secure Certified Herbal Ingredients derived from 300+ varieties of herbs sourced globally. We operate two state-of-the-art manufacturing units, for Botanical Extracts and Steam Treated Botanical Powders, Herbal Tea, Herbs, Spices, we cater to 40+ countries.

Our expertise lies in providing customized solutions and clinically proven Branded Ingredients, empowering the creation of highly effective herbal products in Nutraceutical, Cosmetic, Ayurvedic, Food & Beverages industries. Backed by prestigious global certifications (FSSCC, BRCGS, ISO, GMP, Kosher, Halal, and Organic), we prioritize delivering top-notch products with prompt assistance.

Our Vision: To grow with our clients with commitment to our values of loyalty, authenticity, product quality and relationship.

Position - Customer service executive

Location

- Vashi, Navi mumbai.

Any graduate.

Experience - 3 to 8 years.

**Job Responsibilities:

- **

Ticketing Systems





- Helpdesk Software
- CRM Ticketing
- Bitrix24
- Service Request Handling

Process & Coordination

- Issue Tracking
- Complaint Management
- Internal Ticket Coordination
- SLA Monitoring
- Follow-up & Closure Tracking
- Cross-Functional Coordination

Support Role

- Sales Support Ticketing
- Operations Support
- Customer Support Coordination
- Back-office Ticket Management
- Inside Sales Coordinator
- Business Development Support
- CRM & Sales Analyst (Junior)

CRM Software

- Sales Proposals
- Quotation Preparation
- Price Quotation
- Order Verification
- Sales Documentation
- Sample Order Processing

Key Skills :

- Ticket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS Reporting_

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive (Navi Mumbai)
🏢 Jairamdass Khushiram
📍 Navi Mumbai