We are seeking a committed and adaptable Customer Relations Support professional with prior experience in customer service and relationship management to join our team. In this role, you will be responsible for handling customer inquiries, managing social media interactions, and providing a positive customer experience both online and offline. This position offers the opportunity to work across multiple company locations, including our showroom, backend office, factory, and old office, providing a diverse and dynamic work environment.

Key Responsibilities : Customer Interaction and Support :

- Leverage previous customer service experience to build strong relationships, enhance customer satisfaction, and improve overall retention.
- Maintain a professional and courteous demeanour in all customer interactions to enhance the overall customer experience and uphold our brand reputation.
- Utilize problem-solving skills to handle escalations and complex customer concerns effectively.

Social Media Management :

- Manage social media platforms by responding to customer comments, messages, and online reviews, while actively tracking customer feedback and monitoring trends.
- Collaborate with the marketing team to develop and post engaging content, supporting brand awareness and customer engagement.
- Implement strategies to improve customer engagement and online reputation based on experience in social media management and customer feedback analysis.

Flexibility and Adaptability :

- Demonstrate flexibility in taking on a range of tasks across different company functions, including showroom support, backend office duties, and various cross-departmental projects.




- Show a willingness to learn new skills that can add value across all departments and help meet company needs.

Event Coordination During Seasonal and Festival Times :

- Participate in coordinating and supporting various events during seasonal and festival times at different locations as required.
- Actively contribute to ensuring the success of these events by handling customer interactions and providing on-site assistance.
- Utilize prior event management or customer handling experience to enhance event execution and customer engagement.

Performance-Based Location Shifts :

- Multi-Location Assignments : The role may require you to work at any of our locations, including the showroom, backend office, factory, and old office, based on performance, business needs, and specific project requirements.
- Commitment to Flexibility : This role is suited to individuals who are adaptable and willing to support the company across different settings and roles.

Training and Development :

- Participate in comprehensive training sessions to enhance customer service skills, gain product knowledge, and understand company policies.
- Embrace continuous learning opportunities to develop professionally and contribute effectively to the team.

Qualifications :

- Minimum 1-5 years of experience in customer relationship management, customer support, or a similar role. :

- Strong communication skills, both verbal and written.

- Previous experience in social media management and customer engagement preferred.

- Ability to adapt quickly to different roles, tasks, and work settings as required.

- Positive attitude, professional demeanor, and eagerness for continuous learning.

Additional Conditions : Job Types : Full time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Relationship Support (India)
🏢 White Fire Diamonds India
📍 India