Location: Chennai, IN, 600113

- Requisition ID: 19024

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Overview : IGT is seeking an Employee Service Associate to support the delivery of People & Culture (P&C;) shared services across the APAC region. This role serves as a primary point of contact for employees, handling inquiries, processing HR transactions, and delivering a high-quality, consistent employee experience across the employee lifecycle. Success is measured through service quality, responsiveness, accuracy, and adherence to established service standards and service level expectations.

What You'll Do :

- Respond to employee inquiries across the employee lifecycle using established processes and service standards.
- Manage and resolve cases within ServiceNow, ensuring timely and accurate resolution.
- Process HR transactions within SuccessFactors while maintaining data accuracy and compliance.
- Provide clear, professional, and customer-focused communication to employees and stakeholders.
- Meet established SLAs, KPIs, and case quality standards.
- Follow standardized processes and escalate complex or sensitive cases as appropriate.
- Maintain accurate documentation, records, and data integrity.
- Support updates to knowledge articles, SOPs, and service resources.
- Contribute to continuous improvement efforts that enhance employee experience and operational efficiency.




- Ensure compliance with applicable labor laws, company policies, and audit requirements.
- Utilize SuccessFactors, ServiceNow, and Microsoft 365 to support service delivery.

What You Bring :

- 1-3+ years of experience in HR, shared services, customer service, or a related field.
- Customer-facing experience with a solid service orientation.
- Experience with HR systems (SuccessFactors preferred).
- Strong communication, organization, and problem-solving skills.
- Familiarity with ServiceNow or similar case management systems preferred.
- Exposure to HR operations across APAC countries preferred.
- Awareness of diverse cultural and regulatory environments within the APAC region.

Key Competencies :

- Customer-focused mindset
- Communication and interpersonal skills
- Attention to detail and accuracy
- Time management and prioritization
- Problem-solving
- Collaboration and teamwork
- Continuous learning mindset

LI-AM1

- IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered._
- IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination._
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

📌 Employee Service Associate, Apac (Chennai)
🏢 IGT
📍 Chennai