Key Responsibilities

- Product Knowledge : Develop and maintain in-depth knowledge of our automobile accessories range to offer tailored recommendations and support to customers.
- Order Management : Assist customers with order placement, modifications, COD conformations and tracking, ensuring a smooth transaction and delivery process.
- Issue Resolution : Handle complaints and resolve issues promptly, aiming for first contact resolution and escalating complex issues to the relevant departments when necessary.
- Feedback Collection : Gather customer feedback on products and services, identifying trends and making suggestions for improvement to the management team.
- Returns and Refunds : Process returns and refunds in accordance with company policies, ensuring customer satisfaction and retention.
- Database Management : Accurately log all customer interactions in the customer relationship management (CRM) system for future reference and analysis.

Required Skills & Qualifications

- Experience : 1-2 years of customer service experience, preferably in the eCommerce or automotive sectors.
- Communication : Exceptional verbal and written communication skills,



with the ability to articulate information clearly and empathetically.
- Technical Proficiency : Comfortable navigating eCommerce platforms such as Amazon, Flipkart, Shopify and CRM systems, with a basic understanding of social media platforms.
- Problem-Solving : Robust analytical and problem-solving skills, capable of thinking on your feet to provide solutions.
- Teamwork : Ability to work effectively in a team environment, contributing to a positive work culture.
- Education : Graduation is required; a degree or certification in a related field (e.g., automotive, customer service) is a plus.

Additional Information

Location : Faridabad (in-office)

Hours : 10:00Am to 7:00PM, Mon

- Sat, including weekends and holidays as needed.

Salary & Benefits : Competitive salary package

How to Apply

Pay: ₹12,000.00 - ₹20,000.00 per month

Education :

- Diploma (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- English (required)
- Hindi (required)

Work Location: In person

📌 Customer Service Representative (Csr) (Faridabad)
🏢 Autofurnish
📍 Faridabad