Customer Care (Chat Process) : ₹11000 - ₹20000 / Monthly**:
- Location
- Mumbai, Maharashtra
- Experience Required
- Fresher
- Education Required
- 12th Standard / PUC
- Gender
- Both
- Work mode
- Part Time
- Shift
- Day Shift
- Days of work
- 5 Days/week
Other Requirements
- Aadhaar Card
Responsibilities :
- Engage with customers via chat to provide support and assistance
- Resolve customer inquiries and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Stay up to date on product knowledge and company policies
- Meet and exceed performance metrics and goals
Good to have:
- Previous experience in a customer service role
- Robust communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office Suite and CRM software
- Knowledge of blue and grey collar industries and terminology