Job Summary : Key Responsibilities :

- Resolve customer complaints and provide appropriate solutions
- Maintain a positive, empathetic, and qualified attitude toward customers
- Record customer interactions and maintain proper documentation
- Follow up with customers to ensure issue resolution
- Provide product/service information and guidance
- Escalate complex issues to relevant departments when required
- Meet performance targets such as response time and customer satisfaction

Required Skills & Qualifications :

- Bachelor’s degree (preferred but not mandatory)
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Basic computer knowledge (MS Office, CRM tools)
- Ability to multitask and manage time effectively
- Customer-focused mindset

Preferred Skills :

- Prior experience in customer service or call center roles
- Familiarity with CRM systems
- Ability to work in shifts (if applicable)

Key Competencies :

- Patience and active listening
- Adaptability and teamwork
- Attention to detail
- Positive attitude

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Agent (Nashik)
🏢 QTONET PRIVATE
📍 Nashik