We are looking for a proactive and customer-focused Customer Care Executive / Inside Sales Coordinator to manage customer inquiries, support the sales team, and coordinate internal sales activities. The role involves handling customer communication, generating leads, coordinating orders, and ensuring smooth sales operations.
Key Responsibilities
Customer Support
- Provide product information, pricing details, and order updates.
- Resolve customer complaints and ensure customer satisfaction.
- Maintain strong relationships with existing customers.
Inside Sales Coordination
- Assist the sales team in lead generation and follow-ups.
- Coordinate with customers for quotations, orders, and deliveries.
- Prepare sales quotations, invoices, and order confirmations.
- Track sales orders and update customers on delivery timelines.
Sales Support
- Maintain customer database and sales records.
- Follow up with potential leads and convert them into sales.
- Coordinate with logistics, warehouse, and accounts teams.
- Support sales campaigns and promotional activities.
Administrative Tasks
- Maintain CRM and update customer interactions.
- Prepare sales reports and customer feedback reports.
- Ensure proper documentation of sales transactions.
Required Skills :
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Valuable coordination and organizational abilities.
- Ability to multitask and work under pressure.