- Handle inbound and outbound calls from US-based customers.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information about products, services, and company policies.
- Maintain high levels of customer satisfaction and call quality standards .
- Document customer interactions in the system/CRM.
- Follow company procedures, scripts, and compliance guidelines.
- Escalate complex issues to supervisors when required.
- Meet daily and monthly performance targets (KPIs) .
Requirements :
- Minimum 1-2 years of experience in International Voice Process (USA/UK preferred).
- Excellent spoken English and communication skills .
- Comfortable working in night shifts (US time zone) .
- Strong problem-solving and listening skills.
- Basic knowledge of computers and CRM systems.
- Ability to handle high call volumes professionally.
Preferred Skills
- Experience in US customer support or sales process .
- Good accent clarity and active listening skills.
- Ability to handle difficult customers calmly.
Salary & Benefits
- Competitive salary based on experience
- Night shift allowance
- Performance incentives
- Paid training
- Growth opportunities opportunities