conducting customer satisfaction surveys to understand what areas of the company's services need improvements

- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop recent skills
- fixing appointments based on the availability of customers and clients interacting with customers to ensure they have a desirable and shareable experience

Educational Qualifications: Minimum: 10+2 or Equivalent Preferred: Graduate in any stream (Arts, Commerce, Science, Business) Additional certifications in Customer Service, Communication, or CRM tools are a plus

Job Title: Customer Care Executive Experience: 0-3 Years Location: Mira road Employment Type: Full-time

Pay: ₹10,966.52 - ₹29,667.39 per month

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 Softsweep India Private Limited (Cleand – The Laundry
📍 Mumbai