Job Days - 6 Days (Mon-Sat) Working Hours - 10am - 7PM
Key Responsibilities
- Provide accurate product/service information and resolve customer concerns promptly.
- Maintain records of customer interactions and update CRM systems.
- Coordinate with internal teams to resolve escalated issues.
- Follow up with customers to ensure their concerns are resolved.
- Suggest process improvements to enhance customer experience.
Requirements :
- 1-2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce .
- Excellent verbal and written communication skills in English and Hindi
- Robust problem-solving and interpersonal skills.
- Basic computer knowledge and familiarity with CRM tools.
Job Types : Full-time, Permanent
Pay:
₹30,000.00 - ₹35,000.00 per month
Benefits :
- Paid time off
Ability to commute/relocate:
- Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in FMCG, D2C, or e-commerce companies ?
- What is your current salary ?
- What is your expected salary ?
- What is your Notice period ?