Customer Interaction : Responding promptly to customer queries and providing accurate information about products or services.
- Issue Resolution : Troubleshooting problems, handling complaints professionally, and ensuring solutions are provided efficiently.
- Documentation & Data Management : Maintaining detailed records of all interactions, feedback, and transactions in CRM software like Salesforce, Zendesk, or Freshdesk.
- Cross-functional Collaboration : Escalating complex issues to internal departments (tech, billing, logistics) and following up to ensure resolution.
- Customer Feedback : Gathering feedback through surveys and sharing insights with management to improve company processes.
- Age criteria 18 to 29 years
Job Types : Full time, Permanent, Fresher
Pay: ₹16,863.32 - ₹29,413.72 per month
Work Location: In person
📌 Customer Support Executive (Cse) (Bommanahalli)
🏢 Zeta Global
📍 Bommanahalli
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