Job description : Job Role Summary : Handle inbound/outbound customer calls, provide accurate information, resolve queries, and ensure a high level of customer satisfaction through effective communication.

Key Responsibilities : Manage incoming and outgoing calls in a professional and timely manner. Address customer queries, complaints, and requests with clarity and empathy. Provide product/service information and guide customers on processes. Maintain call records, update CRM systems, and document interactions accurately. Achieve call quality, productivity, and customer satisfaction targets. Escalate complex issues to the concerned team for resolution. Follow company policies, scripts, and compliance standards during calls.

Required Skills :



Strong verbal communication and listening skills. Good command of English and Telugu language. Ability to handle customer concerns patiently and professionally. Basic computer knowledge and familiarity with CRM tools. Problem-solving and multitasking ability.

Qualification : Any Graduate (B.Com preferred).

Job Types: Full time, Permanent, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits :

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Chennai)
🏢 Govche India
📍 Chennai