Role : Telecaller

Industry : Banking

Department : Collections

Location : Noida

Process Type : DRA / Non-DRA

Qualification : Intermediate (10+2) & Above

Experience : Fresher / Experienced Both Can Apply

Salary Range : ₹12,000 - ₹20,000 per month (As per experience and process)

Open Positions

- 20 Openings - Immediate Joining - Both Fresher & Experienced - ₹12K-15K - Non-DRA
- 30 Openings - Immediate Joining - CS Experience Required - ₹15K-18K - Non-DRA
- 40 Openings - Immediate Joining - Both Fresher & Experienced - ₹16K-20K - DRA

Roles & Responsibilities

- Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
- Handle customer queries professionally and provide suitable resolutions.
- Maintain proper call records and update customer interactions in the CRM system.
- Follow up with customers to ensure timely payment and commitment tracking.
- Achieve daily and monthly collection targets assigned by the management.
- Build and maintain positive relationships with customers through effective communication.
- Escalate unresolved issues to the concerned department when required.
- Ensure compliance with company policies, collection guidelines, and legal regulations.




- Maintain professionalism and customer satisfaction during all interactions.

Mandatory Skills

- Excellent verbal communication skills in Hindi and basic English.
- Valuable convincing and negotiation skills.
- Basic computer knowledge and typing skills.
- Ability to handle pressure and achieve targets.
- Good listening and problem-solving abilities.
- Comfortable working in a fast-paced environment.

Preferred Skills

- Prior experience in telecalling, collections, customer service, or sales.
- Knowledge of banking or collection processes.
- Ability to manage difficult customer conversations professionally.
- Experience using CRM or calling software.

Eligibility Criteria

- Qualification: Intermediate (10+2) / Graduate

Salary & Benefits

- Salary: ₹12,000 - ₹20,000 per month
- Performance-based incentives
- Growth opportunities in the banking collection process
- Professional work environment
- Immediate joining opportunity

Pay: ₹12,000.00 - ₹19,000.00 per month

Education :

- Higher Secondary(12th Pass) (required)

Language :

- English (required)
- Hindi (required)

Location :

- Noida, Uttar Pradesh (Noida) (required)

Work Location: In person

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