Retail Sales & Customer Experience Executive (Beauty / Consultative Sales)Location: M-62, First Floor, Greater Kailash-I, Recent DelhiJob Type: Full-Time, On-siteWorking Hours: 11:00 AM 8:00 PM Weekly Off: Rotational (No Saturday/Sunday off)Brand: Gemeria HairAbout the RoleGemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team.This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales.Key Responsibilities1. Customer Consultation & Guidance

- Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations
- Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss
- Conduct video consultations for Indian and international customers
- Assist customers during in-store trial appointments
- Demonstrate products during trials and on video calls

1. Video Calls & Trial Management

- Schedule and manage online and offline consultations
- Handle video calls for new enquiries, trial customers, and repeat customers
- Manage pre-sales and post-sales follow-ups
- Ensure a smooth and comfortable trial experience for customers

- Order Coordination & Follow-Ups

- Coordinate custom and trial orders
- Act as a bridge between customer, production, and dispatch teams
- Proactively update customers on timelines and order progress

- Customer Support & Escalations

- Handle customer queries and complaints professionally




- Take ownership of escalations and ensure timely resolution
- Manage sensitive situations with patience and clarity

- Multi-Channel Communication

- Maintain timely and professional communication across platforms
- Track conversations and follow-ups in CRM/internal systems

- Product Expertise

- Develop strong knowledge of wigs, toppers, sizes, colors, and densities
- Educate customers on product usage, maintenance, and expectations
- Clearly communicate product differences without over-promising

Training Requirement (Important)

Requirements :

- Presentable, confident, and well-spoken
- High emotional intelligence and patient approach
- Experience in consultative sales / beauty / wellness / luxury products preferred
- Strong English communication skills
- Comfortable with video calls and direct customer interaction
- Ability to handle high-value orders (₹10,000 ₹1,00,000)
- Self-driven, adaptable, and detail-oriented
- Must be available for full-time in-office work

What Were Looking For

- A consultative mindset (advisor > salesperson)
- Ability to build trust quickly
- Strong sense of ownership and follow-through
- Ethical and transparent approach with customers

Why Join Gemeria Hair?

- Fast-growing, women-led beauty brand
- High-impact role with direct customer interaction
- Creative and collaborative work environment
- Opportunity to grow with the brand

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits :

- Paid time off

Ability to commute/relocate:

- Greater Kailash Ii, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Experience :

- Retail sales: 1 year (preferred)

Work Location: In person

📌 Retail Sales & Customer Experience (Beauty / Consultative Sales) (Greater Kailash)
🏢 GEMERIA HAIR
📍 Greater Kailash