- Ensure timely resolution as per company SLA.
- Coordinate with internal teams (warehouse, logistics, finance, tech) for resolution.
- Maintain grievance logs and prepare escalation reports.
1. Customer Support :
- Handle pre-sales and post-sales customer queries.
- Assist customers with order placement, payment issues, delivery status, returns, refunds, and replacements.
- Provide accurate product information and usage guidance.
- Maintain high CSAT and professional communication standards.
1. E-commerce Operations (Basic) :
- Manage orders on e-commerce platforms (Shopify / marketplaces).
- Track shipments and coordinate with courier partners.
- Update order status, cancellations, refunds, and RTOs.
- Support basic catalog, pricing, and offer updates.
- Work on reports related to orders, returns, and customer issues.
Required Skills & Competencies
- Strong verbal and written communication skills
- Customer-first mindset with problem-solving ability
- Basic understanding of e-commerce workflows
- Familiarity with CRM tools, Excel, and order management systems
- Ability to handle pressure and escalations calmly
Job Types : Full time, Permanent
Pay: ₹22,000.00 - ₹28,000.00 per month
Benefits :
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Experience in Customer Support and Grievance Handling ?
- Highest Qualification ?