The Customer Relationship Executive (CRE) serves as the first point of contact for clients and visitors. They represent the brand with professionalism, hospitality, and style. Responsible for creating a welcoming workplace, managing appointments, coordinating customer flow, and ensuring a seamless client experience from entry to exit.
Key Responsibilities :
- Greet and welcome clients warmly as they arrive at the store
- Manage the front desk - handle walk-ins, inquiries, and maintain client waiting area
- Coordinate client appointments and communicate scheduling with stylists
- Assist in basic client profiling and guide them to relevant departments or stylists
- Maintain visitor records, logbooks, and attendance registers
- Support in in-store events and customer engagement activities
- Assist the team with administrative support as needed (documentation, reports, etc.)
- Ensure front desk and lounge areas are always clean, presentable, and well-stocked