Customer Success Executive - Prospect Engagement, KIT & Retention

Experience: 4+ Years

Location: Kandivali East, Mumbai

Employment Type: Full-time (Work from Office)

Company: Jetprix International Pvt. Ltd.

Salary :30-35k per month

About Jetprix International Pvt. Ltd.

Jetprix International Pvt. Ltd. is a rapid-growing industrial battery solutions company catering to automotive, OEM, and industrial markets. Our strength lies in customised engineering, reliable energy solutions, and execution excellence.

At Jetprix, we believe customer relationships begin before conversion and continue well beyond delivery. This role plays a critical part in protecting revenue, improving conversion quality, and building long-term trust.

Role Objective

The Customer Success Executive will own prospect engagement, relationship continuity, and retention, with a strong focus on Keep-In-Touch (KIT) initiatives.

This role exists to ensure no qualified prospect goes cold due to lack of follow-up, coordination, or communication, and to act as a relationship backbone for the sales team.

Key Responsibilities

Prospect Engagement & KIT Ownership

Design and execute structured KIT (Keep-In-Touch) plans for active, warm, and inactive prospects

Re-engage dormant leads through systematic communication cycles

Maintain consistent, professional interaction with prospects even before conversion

Sales Support & Conversion Enablement

Act as a support partner to the sales team for follow-ups and continuity

Ensure smooth handover and information flow between prospects and sales

Assist in moving prospects through the funnel by maintaining engagement

Customer & Relationship Management





Build trust-based relationships with prospects and early-stage customers

Address queries, coordinate internally, and ensure timely responses

Ensure a positive customer experience across all touchpoints

Internal Coordination & Process Discipline

Coordinate with sales, marketing, and operations teams

Maintain communication logs, follow-up schedules, and CRM updates

Track engagement status and flag risks of lead drop-offs

Required Skills & Qualifications

4+ years of experience in customer success, customer relations, or sales support

Strong communication, relationship management, and follow-up discipline

Process-oriented mindset with strong ownership and accountability

Ability to manage multiple prospects and priorities simultaneously The Customer Success Executive team may be required to travel locally for important client meetings, exhibitions, and industry events as needed.

What We Offer

High-impact role directly supporting revenue and conversions

Transparent ownership over prospect engagement and retention outcomes

Exposure to sales strategy and customer lifecycle management

Long-term growth opportunity in a scaling industrial organization

Stable, structured, and performance-driven work culture

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits :

- Leave encashment
- Paid sick time

Application Question(s):

- Have you worked with industrial, OEM, manufacturing, or technical products/services?

Experience :

- B2B Customer Success / Client Servicing / Account Management: 3 years (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

📌 Customer Success Executive (Kandivali)
🏢 Jetprix International
📍 Kandivali