Job Overview : We are looking for a proactive and hands-on Travel Customer Executive who will operate as a standalone contributor. You will own and execute with full responsibility for delivery, execution and reporting.
Responsibilities :
- Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.
- Handle urgent and last-minute bookings or changes with mínimal turnaround time.
- Prepare weekly/monthly travel reports for the client’s management team.
- Manage end-to-end visa services of customers
- Handle customer inquiries and resolve issues in a timely and professional manner
- Updating daily activities in the project management tool
- Raising customer queries where there is dependency of any internal team member
- Communicating & coordinating with internal & external stakeholders
- Stay updated with industry trends and changes in regulations to ensure operational compliance
- Contribute to the overall operational efficiency and effectiveness of the organization
Qualifications :
- Prior experience in an onsite/implant travel desk role preferred.
- Strong customer service orientation and ability to interact with senior stakeholders.
- Must be fluent in English (both spoken and written) for effective communication and documentation
- Problem-solving mindset to handle travel disruptions and escalations.
- Previous experience in travel customer service is preferred
- Knowledge of operating travel Global Distribution System (GDS) preferred
- Proficient in using operational tools, software, and systems
- Robust communication skills, both written and verbal
- Comfortable with MS tools & especially Excel
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- How many total years of experience you have?
- What is you Current CTC?
- What is your Expected CTC?