Job Summary

Key Responsibilities

- Ensure timely resolution of customer queries, complaints, and escalations
- Monitor team performance and maintain service quality standards
- Develop and implement customer service processes and SOPs
- Train and guide team members to improve communication and problem-solving skills
- Handle critical customer issues and ensure satisfactory resolution
- Analyze customer feedback and suggest improvements
- Coordinate with internal departments (sales, logistics, operations)
- Maintain reports on customer issues, response time, and resolution metrics

Required Skills & Qualifications

- Bachelor’s degree in any field
- 2-5 years of experience in customer support/customer service
- Experience in team handling or leadership role preferred
- Excellent communication skills (Hindi + English, Gujarati is a plus)
- Strong problem-solving and decision-making ability




- Ability to handle pressure and manage multiple tasks

Preferred Skills

- Experience in e-commerce or retail industry
- Knowledge of CRM tools (Zoho, Freshdesk, etc.)
- Understanding of customer satisfaction metrics (CSAT, TAT, etc.)

Key Competencies

- Leadership & Team Management
- Customer-Centric Approach
- Conflict Resolution
- Time Management
- Analytical Thinking

Salary & Benefits

- Competitive salary (based on experience)
- Growth opportunities in a fast-growing company
- Dynamic and supportive work environment

Pay: ₹20,000.00 - ₹40,000.00 per month

Advantages :

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 Customer Care Manager (Rajkot)
🏢 DeoDap International Private
📍 Rajkot